Privacy Policy

Last updated: 5 September 2026

1. Who we are

Keywise Property Solutions Ltd is a UK property sourcing business connecting property sellers with potential buyers and property investors.

For data-protection purposes, Keywise Property Solutions Ltd is the controller of the personal information described in this policy.

Registered office:

Keywise Property Solutions Ltd
20 Wenlock Road
London
N1 7GU
United Kingdom

Website: https://keywisepropertysolutions.com
Privacy enquiries: steve@keywisepropertysolutions.com
Telephone: 07506 037340

Please send privacy and data-protection enquiries by email wherever possible.

2. Information we may collect

The information we collect depends on how you interact with us.

General enquiries

When you use our contact form or contact us directly, we may collect:

• your name;
• email address;
• telephone number;
• the content of your message; and
• any other information you choose to provide.

Property sellers

If you submit a seller or property enquiry, we may also collect:

• the property address;
• property type and condition;
• information about your reason for selling;
• your preferred timescale;
• the asking price or expected price;
• details about the property and your circumstances that you choose to provide; and
• records of our communications with you.

Property investors and potential buyers

If you register as an investor or potential buyer, we may collect:

• your name and contact details;
• preferred investment areas;
• preferred property types and strategies;
• purchase and refurbishment budgets;
• funding position and proposed timescale;
• investment criteria and return requirements;
• records of properties or opportunities discussed with you;
• your marketing preferences and evidence of consent; and
• records of our communications with you.

If a potential transaction progresses, we may also need to collect proof of funds, identification documents and information required for anti-money-laundering or other legal checks.

Please do not send identification documents or sensitive financial information through a general website contact form unless we specifically request it through an appropriate method.

Website and technical information

When you visit our website, limited technical information may be collected, including:

• IP address;
• browser and device information;
• pages visited;
• date and time of access;
• cookie preferences; and
• website security and diagnostic information.

Non-essential cookies or tracking technologies will only be used where the required cookie consent has been obtained.

3. How we obtain information

Most information is provided directly by you when you:

• complete a website form;
• contact us by email or telephone;
• register your investment criteria;
• discuss a property or potential transaction with us; or
• provide information during due diligence or compliance checks.

We may also obtain relevant property, ownership, company or contact information from:

• estate agents and other property professionals;
• property portals and property listings;
• sellers, buyers and investors;
• solicitors, brokers and professional advisers;
• local authorities and empty-homes teams;
• Companies House, HM Land Registry and other public registers;
• publicly accessible websites and records; and
• referrals or business contacts.

Where information is obtained from another source, we will only use it where we have a lawful reason and will provide appropriate privacy information where required.

4. How we use personal information

We may use your information to:

• receive and respond to enquiries;
• discuss a property, investment requirement or potential transaction;
• assess whether a property may match an investor’s stated criteria;
• introduce relevant property opportunities to investors who have agreed to receive them;
• maintain records of potential sellers, buyers and investors;
• manage our business relationships and communications;
• arrange viewings, discussions or introductions;
• carry out due diligence, proof-of-funds and anti-money-laundering checks where required;
• prevent fraud, misuse and security incidents;
• maintain and improve our website;
• keep appropriate business, financial and legal records; and
• establish, exercise or defend legal claims.

Submitting an enquiry allows us to respond to that particular enquiry. It does not automatically give us permission to send unrelated marketing communications.

5. Investor pipeline and future property opportunities

When someone submits the investor registration form, their details and investment criteria may be added to our customer relationship management system and investor pipeline.

We use this information to maintain a record of potential investors and assess whether future properties may match their stated criteria.

Emails about future property opportunities are classed as direct marketing. We will only send these emails where the investor has actively agreed to receive them.

The marketing-consent box on the investor form is optional and is not selected in advance. An investor may submit their criteria without agreeing to receive future property-opportunity emails.

We keep a record of whether the investor selected or did not select the marketing-consent box.

Investors can withdraw their consent or object to marketing at any time by emailing steve@keywisepropertysolutions.com or by using any unsubscribe method included in a marketing email.

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Consent to receive marketing emails is separate from any consent given through the website’s cookie banner.

6. Seller and general contact enquiries

Information submitted through the seller or general contact forms will be used to respond to and manage the original enquiry.

We will not use seller or general contact enquiries for unrelated email marketing unless the person has separately and clearly agreed to receive it.

We may retain an appropriate record of an enquiry for business administration, dispute handling and legal purposes, subject to the retention periods explained below.

7. Our lawful bases

Under UK data-protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on:

Steps taken at your request before entering into a contract

This may apply when you ask us to assess a property opportunity, discuss a possible service or take steps towards a business relationship.

Performance of a contract

This may apply where we have entered into an agreement with you and need to process information to provide the agreed service.

Legitimate interests

We may rely on legitimate interests to:

• respond to and manage enquiries;
• maintain appropriate records of sellers and potential investors;
• match investment criteria against potential property opportunities;
• administer and protect our business and website;
• prevent fraud and misuse; and
• establish, exercise or defend legal claims.

Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against the person’s rights and reasonable expectations.

Legitimate interests do not override the electronic-marketing rules. Future property-opportunity emails will only be sent where the investor has provided the necessary marketing consent.

Consent

We rely on consent where an investor actively agrees to receive future property-opportunity emails or where consent is required for non-essential cookies or tracking technologies.

Consent can be withdrawn at any time.

Legal obligation

We may process information where necessary to comply with laws and regulatory requirements, including applicable accounting, tax, anti-money-laundering, fraud-prevention and law-enforcement obligations.

8. Who we may share information with

We do not sell personal information or rent mailing lists.

Where necessary, information may be shared with:

• website-hosting and technical-support providers;
• email and communications providers;
• customer relationship management providers, including HighLevel when our planned CRM integration is enabled;
• professional advisers such as solicitors, accountants and compliance providers;
• property sellers, buyers or investors where an introduction is appropriate;
• estate agents, brokers, surveyors, contractors or other property professionals involved in a potential transaction;
• fraud-prevention, identity-verification or anti-money-laundering service providers; and
• regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose.

Before disclosing identifiable information to another seller, investor or professional, we will consider whether permission is required and whether the disclosure is necessary and appropriate.

9. Website systems and service providers

Our website is hosted using Hostinger and operates using WordPress.

Website enquiries may be submitted through Contact Form 7 and delivered to our business email account. Form information may also be added to our customer relationship management system when the relevant integration is enabled.

We intend to use HighLevel to manage enquiries, investor criteria, communications and pipeline records. Until that integration is enabled, enquiries will continue to be handled through the existing website and email systems.

These service providers may process information on our behalf under their own contractual and security arrangements. They may also collect limited technical information necessary to operate and secure their services.

10. International transfers

Some technology and customer relationship management providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and data-protection safeguards are in place, as required by UK data-protection law.

You may contact us at steve@keywisepropertysolutions.com for further information about the safeguards relevant to your information.

11. How long we retain information

We only retain personal information for as long as it is reasonably required for the purpose for which it was collected, including legal, accounting, compliance and dispute-handling requirements.

Our intended retention periods are:

• general, seller and unsuccessful enquiries: normally up to 24 months after the last meaningful contact;
• inactive investor records: normally up to 24 months after the last meaningful interaction, unless there is an active business relationship or renewed permission;
• active investor records: while the investor remains active and wishes to be considered for property opportunities, with the relationship and marketing preferences reviewed periodically;
• investor marketing-consent records: while we rely on that consent and for an appropriate period afterwards to demonstrate how the person’s preferences were managed;
• completed transactions and contractual records: normally up to six years after completion or the end of the business relationship;
• anti-money-laundering records: for the legally required period, normally five years after the relevant business relationship or transaction ends; and
• website security and technical records: for the period reasonably required to investigate security, performance or misuse issues.

If someone withdraws marketing consent, we may retain a minimal suppression record containing enough information to ensure that we do not send further marketing communications.

Information may be retained for longer where required by law, a regulator, legal proceedings or an ongoing dispute.

12. Cookies and tracking technologies

Our website may use cookies and similar technologies for:

• essential website operation and security;
• remembering cookie choices;
• measuring website performance;
• understanding how visitors use the website; and
• marketing or external tracking where cookie consent has been provided.

Essential cookies may operate without consent where they are strictly necessary.

Analytics, marketing and other non-essential technologies will be blocked until the required consent has been provided through the website’s cookie banner.

Further information about individual cookies, their purposes and expiry periods will be provided through our Cookie Policy and cookie-settings tool.

Visitors can change or withdraw their cookie choices through the cookie settings available on the website. Cookies can also be controlled through browser settings, although blocking essential cookies may affect website operation.

13. What happens if information is not provided

You are not generally required to provide personal information to browse our website.

However, if you do not provide sufficient contact, property or investment information, we may be unable to:

• respond to your enquiry;
• assess a property or investment requirement;
• match you with a potential opportunity;
• make an appropriate introduction; or
• provide a requested service.

Where a transaction progresses, identification, proof-of-funds and anti-money-laundering information may be required by law or as a condition of proceeding. If the required information is not provided, we may be unable to continue with the transaction or business relationship.

14. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based transmission or storage system can be guaranteed to be completely secure. Please avoid submitting unnecessary sensitive information through general website forms.

15. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

• request access to your personal information;
• ask for inaccurate information to be corrected;
• request deletion of your information;
• request restriction of processing;
• object to certain uses of your information;
• request the transfer of information you provided;
• withdraw consent at any time; and
• complain to the Information Commissioner’s Office.

These rights are not absolute and may be subject to legal exceptions.

To exercise a right, email steve@keywisepropertysolutions.com. We may need to request information to confirm your identity before acting on the request.

We will normally respond to a valid request within one month. If a request is particularly complex or additional time is lawfully required, we will explain this to you.

16. Your right to object to direct marketing

You have an absolute right to object to the use of your personal information for direct marketing.

If you ask us to stop sending marketing communications, we will do so. We may retain a minimal suppression record to ensure your preference continues to be respected.

To opt out, email steve@keywisepropertysolutions.com or use the unsubscribe method provided in the relevant email.

17. Automated decision-making

We do not currently make decisions about individuals solely through automated processing where those decisions produce legal or similarly significant effects.

Investor criteria may be used to help identify potentially suitable property opportunities, but any resulting contact or decision will involve human review.

18. Children’s information

Our services are intended for adults involved in property sales or property investment. We do not knowingly collect personal information from children through our website.

19. Links to other websites

Our website may contain links to websites operated by estate agents, property portals, professional advisers or other third parties.

We do not control those websites and are not responsible for their privacy practices, security or content. You should read the relevant privacy policy before providing personal information to an external website.

20. Complaints

Please contact us first if you have concerns about how we use your personal information:

Email: steve@keywisepropertysolutions.com

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

21. Changes to this policy

We may update this Privacy Policy when our services, website systems, legal obligations or data-handling practices change.

The date at the top of this page will show when the policy was last updated.